Frequently Asked Questions

Contact our Durban, Johannesburg or Cape Town office, or use the request form on any service page. A Spode representative will arrange a site visit, scope the project with you, and provide a detailed written quotation.

Once we have scoped the project with you, your written quotation follows with the design and layout drawings included. We confirm the turnaround with you when we scope the job.

No. Spode has no minimum job size. We supply single bays and small shelving orders through to full warehouse fit-outs, and the smaller jobs get the same site assessment and written quotation as the large ones.

Yes. Every project starts with a site assessment. Our team measures your space, discusses your stock profile, throughput and access requirements, then designs a solution tailored to your operation. Design and layout drawings are produced as part of the quotation.

Yes. Spode produces 2D CAD layouts and 3D visualisations for racking, shelving and mezzanine floor projects. These cover pallet positioning, aisle widths, beam levels, fire-safety clearances and structural detail for engineering sign-off where required.

Spode operates from three branches: Durban (Pinetown), Johannesburg (Roodepoort) and Cape Town (Kraaifontein). Each branch covers its surrounding province, and installation teams are dispatched nationwide for larger projects. Call your nearest branch directly: Durban +27 (31) 263 0055, Johannesburg +27 (11) 100 4772, Cape Town +27 (21) 773 0772.

Racking is designed for pallet storage using forklifts: heavy steel uprights and beams that carry loads at height. Shelving is for hand-loaded storage of boxes, parts and smaller items without forklifts. Mezzanine floors are raised steel platforms that add a second usable level inside an existing building. Most warehouses use a combination of all three.

The right system depends on your pallet and product dimensions, number of SKUs, stock rotation method (FIFO or LIFO), forklift type, ceiling height, floor area and pick frequency. Spode's site assessment evaluates all of these factors and recommends a solution that balances density, accessibility and cost.

Yes. Every Spode system is engineered to your specific warehouse and stock profile, not pulled from a stock catalogue. We custom-build to your span, height, load class and finish requirements, including hot-dip galvanised systems for cold storage, outdoor or corrosive environments.

It depends on the size and specification of the project, so we confirm the timeline once we have assessed your requirements. A firm project timeline is provided with every quotation, and on-site crews stage work to minimise disruption.

Spode installs nationwide. While our offices are in Durban, Johannesburg and Cape Town, installation teams are dispatched to project sites across South Africa.

Spode warrants the structural integrity of its racking, shelving and mezzanine systems for 5 years from installation, subject to normal use and standard inspection cycles. Extended structural cover up to 10 years is available under a Spode maintenance contract. Full warranty terms are provided with every quotation.

Spode designs and supplies racking and shelving built to SEMA guidelines (Storage Equipment Manufacturers' Association), the recognised reference for warehouse storage equipment. Mezzanine floors are engineered to the National Building Regulations (Act 103 of 1977), with structural sign-off and council approval where required. All systems are correctly anchored, levelled and safety-checked before handover.

Spode accepts EFT, credit card and approved business credit accounts. Specific payment terms (deposit structure, milestone payments and account terms for repeat customers) are discussed and confirmed at quotation stage. All quotations include VAT and are in South African Rand.