• Undertaking projects and installation jobs in accordance with Quality Management procedures that are appropriate to the activities being undertaken, and reflect recognised industry best practice.

• Providing all staff with Knowledge, skills, tools and equipment/resources to be able to fully implement these Quality Management procedures at all times and in all working environments.

• Setting and imparting quality objectives to all staff members on a regular basis.

• Communicating and working with customers to fully understand their needs in order to maintain the highest quality standards and satisfaction.

• Provide training for all staff in quality management procedures relevant to their jobs

• Requiring all staff to operate in accordance with relevant quality management procedures at all times

• Ensuring that all that we do meets the Quality Standards set out in these procedures.

• Reviewing and revising this policy as necessary at regular intervals.

All Spode products meet the SEMA international standard for racking design, manufacture and installation. Furthermore, our stringent Quality Control System, Environmental Protection Policy, Risk Evaluation Process and Installation Methods guarantee that our customers are assured of complete satisfaction and peace of mind, with each and every installation.